19 Review Reminder Email Template Best Practices

When it comes to gathering customer feedback, review reminder emails play a crucial role. These emails nudge customers to share their experiences, helping businesses improve their services and products. Here are 19 best practices for crafting an effective review reminder email template that will boost customer feedback and enhance your brand's reputation.

1. Clear and Concise Subject Line

Start with a subject line that clearly states the purpose of the email—requesting a review. Keep it short, sweet, and to the point.

2. Personalized Greeting

Use the customer's name in the greeting to make the email feel more personal. This helps to grab their attention and makes them more likely to engage with the content.

3. Express Gratitude

Thank the customer for their recent purchase or interaction with your brand. This sets a positive tone for the email and makes the customer feel valued.

4. Remind Them of Their Experience

Briefly remind the customer of their recent experience with your product or service. This helps to jog their memory and sets the context for the review request.

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5. Clear Call to Action

Include a prominent and clear call to action (CTA) button or link that directs customers to the review platform. Make sure the CTA stands out and is easy to find.

6. Simple and Direct Language

Use plain language that is easy to understand. Avoid jargon or complex sentences that might confuse the reader.

7. Mobile-Friendly Design

Ensure your email template is mobile-friendly, as many customers will be checking their emails on their smartphones.

8. Provide Incentives (Optional)

Consider offering a small incentive for leaving a review, such as a discount on a future purchase. This can increase the likelihood of customers taking the time to leave feedback.

9. Include Social Proof

If possible, mention how many other customers have already left reviews or share a positive testimonial to encourage more feedback.

10. Respect Privacy

Remind customers that their personal information is protected and will only be used for internal purposes.

11. Unsubscribe Option

Always include an unsubscribe link to comply with email marketing regulations and respect customer preferences.

12. Testimonial Request

In addition to asking for a review, you can also politely request customers to share their testimonials if they are satisfied.

13. Brand Consistency

Maintain brand consistency in your email design, including logo, colors, and fonts, to reinforce brand recognition.

14. Contact Information

Provide your contact information in case customers have any questions or concerns about leaving a review.

15. Avoid Spam Filters

Use best practices to avoid spam filters, such as avoiding excessive capitalization, using a balanced text-to-image ratio, and including a reasonable amount of text.

16. A/B Testing

Conduct A/B testing to optimize your email template for maximum effectiveness.

17. Timing Is Key

Send the review reminder email at the right time, not too soon after the purchase to avoid annoying customers, but not too late, when they might have forgotten their experience.

18. Segment Your Audience

Tailor your emails to different customer segments based on their purchase history, preferences, or other criteria.

19. Follow Up

Consider sending a follow-up email if the initial review reminder doesn't yield a response. However, be careful not to overdo it and spam your customers.

By following these best practices, you can create an effective review reminder email template that encourages customers to share their experiences, helps you gather valuable feedback, and ultimately improves your brand's products and services. Remember, the key is to strike a balance between being persistent and respectful of your customers' time and privacy.