18 Mattermost Email Notifications Best Practices

When it comes to team collaboration and communication, Mattermost stands out as a robust and flexible platform. One of the key features that enhance its usability is email notifications. These notifications ensure that team members are kept up-to-date on relevant conversations and activities, even when they're not actively using the platform. However, to make the most of this feature, it's essential to follow best practices. Here are 18 best practices for Mattermost email notifications:

1. Customize Notification Settings

Mattermost allows users to customize their notification settings. Take advantage of this feature to ensure you only receive notifications for the channels and messages that are relevant to you.

2. Use Mentions Sparingly

While mentions can be a great way to grab someone's attention, overusing them can lead to notification fatigue. Use mentions only when necessary to ensure the recipient doesn't miss an important message.

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3. Filter Out Noise

Configure your notification settings to filter out unimportant or irrelevant messages. This helps reduce the noise and allows you to focus on the messages that matter.

4. Utilize Keywords

Mattermost supports keyword-based notifications. Set up keywords for topics or projects you're interested in to receive notifications only when those terms are mentioned.

5. Batch Notifications

If you're part of multiple channels, consider batching notifications to reduce the frequency of emails. This way, you can receive a digest of activity rather than individual emails for each message.

6. Prioritize Channels

Not all channels are equally important. Set up your notifications to prioritize channels based on their relevance to your work.

7. Use Threads Wisely

Mattermost supports threaded conversations. Use this feature to keep discussions organized and reduce unnecessary notifications by only subscribing to threads that are relevant to you.

8. Adjust Notification Frequency

Too many notifications can be distracting. Adjust the frequency of your notifications to suit your workflow and avoid interruptions.

9. Leverage Mute Options

If a channel or thread becomes too noisy, don't hesitate to use the mute option. You can always unmute it later if needed.

10. Preview Email Content

Configure your email notifications to show a preview of the message content. This helps you quickly decide if the message requires your immediate attention.

11. Use Email Integration Wisely

While Mattermost offers email integration, avoid using it as a primary communication tool. Use it as a backup or for archiving purposes.

12. Keep Subject Lines Clear

Ensure that email notifications have clear and concise subject lines. This helps you quickly identify the content and urgency of the message.

13. Unsubscribe From Unnecessary Channels

If you find yourself subscribed to channels that are no longer relevant, unsubscribe to reduce clutter in your inbox.

14. Use the Mobile App

For real-time notifications, consider using the Mattermost mobile app. This way, you can receive push notifications instead of emails for urgent messages.

15. Archive Old Notifications

Regularly archive or delete old email notifications to keep your inbox organized and manageable.

16. Test Notification Settings

Periodically test your notification settings to ensure they're working as intended. This helps avoid missing important messages.

17. Provide Feedback

If you encounter any issues with email notifications, don't hesitate to provide feedback to the Mattermost team. Your input can help improve the platform for everyone.

18. Stay Updated

Keep up with Mattermost's updates and releases. New features and improvements might affect your notification settings, so it's essential to stay informed.

By following these best practices, you can ensure that Mattermost email notifications work efficiently for you and your team, enhancing collaboration and productivity. Remember, the key is to strike a balance between staying informed and avoiding notification overload.