18 Steps to Fix Google Forms Email Notification Not Working

Google Forms is a powerful tool for collecting data, but sometimes users may encounter issues with email notifications not working as expected. If you're facing this problem, here are 18 steps to help you fix it and ensure you receive notifications whenever a new response is submitted.

Step 1: Check Your Email Settings

First, confirm that your email is correctly set up and functional. Ensure that you can receive emails from other sources and that your inbox is not full.

Step 2: Verify Form Settings

Log in to your Google Forms and select the form you're having issues with. Click on the "Responses" tab and then "Get email notifications for new responses."

Step 3: Check Your Spam Folder

Sometimes, email notifications from Google Forms might end up in your spam folder. Regularly check this folder to see if the notifications are there.

Step 4: Check Email Filters

If you have set up any email filters, they might be redirecting or blocking notifications from Google Forms. Review and adjust your filters accordingly.

Step 5: Test Email Notifications

Try submitting a test response to your form and see if you receive a notification. This can help identify if the issue is with the form itself or with your email setup.

Step 6: Check Gmail's Promotions Tab

Gmail sometimes categorizes emails, and notifications from Google Forms might end up in the Promotions tab. Make sure to check this tab regularly.

Step 7: Clear Your Browser Cache

Sometimes, browser cache issues can interfere with Google Forms functionality. Try clearing your browser cache and cookies, then reload the form.

Step 8: Disable Browser Extensions

Certain browser extensions might conflict with Google Forms. Try disabling them temporarily to see if it resolves the issue.

Step 9: Update Your Browser

An outdated browser can cause compatibility issues. Ensure you're using the latest version of your preferred browser.

Step 10: Check Your Google Account Settings

Log in to your Google account and review your account settings, especially those related to email and notifications.

【AOTsend Email API】：AOTsend is a Managed Email Service for sending transactional emails. Support Email Types: reminders, authentication, confirmations, notifications, verification codes, invoices, password resets, account activations, billing statements, two-factor authentication (2FA), and one-time passwords (OTP) emails, etc. $0.28 per 1000 Emails. 99% Delivery, 98% Inbox Rate.

You might be interested in:
Why did we start the AOTsend project, Brand Story?
What is a Managed Email API, How it Works?
Best 25+ Email Marketing Platforms (Authority,Keywords&Traffic Comparison)
Best 24+ Email Marketing Service (Price, Pros&Cons Comparison)
Email APIs vs SMTP: How they Works, Any Difference?

Step 11: Contact Form Respondents

If you're not receiving notifications for certain respondents, contact them to confirm they're submitting the form correctly.

Step 12: Review Form Permissions

Ensure that you have the necessary permissions to receive notifications for the form. If you're sharing the form with others, check their permission levels.

Step 13: Check for Google Forms Updates

Google continuously updates its services. Check if there are any recent updates to Google Forms that might affect notifications.

Step 14: Use a Different Email Address

Try setting up notifications to a different email address to see if the issue persists. This can help identify if the problem is specific to your primary email address.

Step 15: Examine Third-Party Apps

If you're using any third-party apps or integrations with Google Forms, they might be interfering with notifications. Review and adjust these apps' settings.

Step 16: Seek Help from Google Support

If none of the above steps work, consider reaching out to Google Support for further assistance.

Step 17: Check Your Firewall or VPN Settings

Sometimes, firewall or VPN settings can block incoming emails. Ensure these settings are not interfering with your email notifications.

Step 18: Regularly Monitor and Troubleshoot

Even after resolving the issue, it's essential to regularly monitor your Google Forms and email notifications to ensure everything is working as expected.

By following these 18 steps, you should be able to fix the issue of Google Forms email notifications not working. Remember to regularly check and troubleshoot to maintain a smooth workflow.