13 Steps to Resolve "Mimecast Held Email Notification" Issues

Email has become an integral part of our daily communication, and any interruption in service can cause significant delays and frustrations. One such issue that users of Mimecast email security services may encounter is the "Mimecast Held Email Notification". This notification indicates that an incoming email has been quarantined due to potential security risks. While this is a useful feature to prevent malicious emails from reaching your inbox, sometimes legitimate emails can also get caught in the filter. Here are 13 steps to help you resolve Mimecast Held Email Notification issues:

Step 1: Understand the Notification

First, it's essential to understand the Mimecast Held Email Notification and why it appears. This notification is a security measure to alert you when a suspicious email is held in quarantine.

Step 2: Access Your Mimecast Account

Log in to your Mimecast account to view the held emails. This is typically done via a web-based interface provided by Mimecast.

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Step 3: Review Quarantined Emails

Once logged in, navigate to the quarantine section and review the list of held emails. Look for any legitimate emails that may have been mistakenly quarantined.

Step 4: Release Legitimate Emails

If you find any legitimate emails in quarantine, you can release them manually. Select the email and choose the option to release it to your inbox.

Step 5: Adjust Security Settings

To prevent future legitimate emails from being quarantined, you may need to adjust your Mimecast security settings. This can include whitelisting specific senders or domains.

Step 6: Check Email Content

Sometimes, emails are quarantined due to specific keywords or attachments. Review the content of the quarantined emails to identify any patterns that may be triggering the security filters.

Step 7: Contact Mimecast Support

If adjusting your settings doesn't resolve the issue, contact Mimecast support for assistance. They can help you fine-tune your filters or investigate why certain emails are being quarantined.

Step 8: Educate Yourself on Email Security

Understanding email security best practices can help you avoid future issues. Mimecast provides resources and guides to help you better manage your email security.

Step 9: Regularly Review Quarantine

Make it a habit to regularly review your quarantined emails to ensure no important messages are being held.

Step 10: Update Your Preferences

As your email usage patterns change, update your Mimecast preferences accordingly. This ensures that your security settings remain relevant and effective.

Step 11: Use Two-Factor Authentication

Enhance your Mimecast account security by enabling two-factor authentication. This adds an extra layer of protection to your account.

Step 12: Monitor Suspicious Activity

Keep an eye out for any suspicious activity on your Mimecast account. Regular monitoring can help you identify and address any potential security issues promptly.

Step 13: Stay Updated

Mimecast continuously improves its services. Stay updated with the latest Mimecast news and releases to ensure you're getting the most out of your email security solution.

By following these 13 steps, you can effectively resolve "Mimecast Held Email Notification" issues and ensure that your email communication remains secure and uninterrupted. Remember, email security is crucial in today's digital age, and Mimecast provides the tools and resources to help you manage it effectively.