19 Tips for Handling Mimecast Held Email Notifications

Email has become an integral part of our daily communication, and Mimecast, as a leading email security and archiving solution, plays a crucial role in protecting our inboxes. However, when Mimecast holds an email due to potential threats or policy violations, it's essential to know how to handle these held email notifications effectively. Here are 19 tips to help you manage Mimecast held email notifications:

1. Understand Why Emails Are Held

The first step is to understand why Mimecast has held an email. It could be due to various reasons, such as spam, malware, or content that violates your organization's email policy.

2. Regularly Check Your Mimecast Console

Log in to your Mimecast console regularly to check for held emails. This ensures timely action and reduces the chances of missing important communications.

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3. Configure Your Mimecast Policies

Customize your Mimecast policies to suit your organization's needs. This helps in reducing false positives and ensures that only relevant emails are held.

4. Use the Release Feature Wisely

Mimecast allows you to release held emails manually. Use this feature wisely, ensuring that you only release emails that are safe and comply with your organization's policies.

5. Set Up Quarantine Reports

Configure Mimecast to send regular quarantine reports. These reports provide an overview of held emails, helping you stay informed and take prompt action.

6. Train Your Team

Educate your team on handling Mimecast held email notifications. This ensures that everyone in your organization knows the correct procedures to follow.

7. Utilize Mimecast's Threat Center

Mimecast's Threat Center provides valuable insights into email threats. Regularly check this feature to stay updated on emerging threats and adjust your policies accordingly.

8. Enable Two-Factor Authentication

Enhance the security of your Mimecast account by enabling two-factor authentication. This adds an extra layer of protection to your account and held emails.

9. Monitor Email Delivery

Keep track of email delivery using Mimecast's delivery monitoring tools. This helps you identify any delays or issues with email delivery promptly.

10. Use the Mimecast Mobile App

The Mimecast mobile app allows you to manage held emails on the go. Utilize this app to stay connected and respond quickly to notifications.

11. Integrate with Other Security Tools

Integrate Mimecast with other security tools in your organization for a holistic approach to email security. This ensures comprehensive protection and easier management of held emails.

12. Maintain a Clean Email List

Regularly update and maintain a clean email list to reduce the chances of spam or malicious emails reaching your inbox. This, in turn, reduces the number of held emails.

13. Utilize Mimecast Support

If you encounter any issues with Mimecast or held emails, don't hesitate to reach out to Mimecast support for assistance.

14. Implement a DMARC Policy

Consider implementing a DMARC (Domain-based Message Authentication, Reporting, and Conformance) policy to enhance email authentication and reduce spoofing attempts.

15. Regularly Review Your Email Filters

Periodically review and update your email filters to ensure they are effectively blocking unwanted or malicious emails while allowing legitimate communications.

16. Leverage Mimecast's URL Protect Feature

Mimecast's URL Protect feature helps identify and block malicious URLs in emails. Enable this feature to enhance your email security further.

17. Stay Updated on Mimecast Updates

Keep yourself updated on the latest Mimecast updates and features. This helps you stay ahead of the curve and utilize the platform more effectively.

18. Create a Backup Plan

Have a backup plan in place to handle situations where Mimecast may be temporarily unavailable or experiencing issues. This ensures business continuity and minimizes disruptions.

19. Conduct Regular Security Audits

Conduct regular security audits to assess the effectiveness of your Mimecast implementation and identify any potential vulnerabilities. This proactive approach helps mitigate risks and improve overall email security.

By following these tips, you can effectively manage Mimecast held email notifications, enhance your organization's email security, and ensure smooth communication flow.