15 Steps to Resolve Gravity Forms Not Receiving Email Notifications

Gravity Forms is a powerful WordPress plugin that allows users to create advanced forms for their websites. However, sometimes users may encounter issues where they don't receive email notifications when forms are submitted. This can be frustrating, especially if you rely on these notifications for business operations. Fortunately, there are steps you can take to resolve this issue. Here are 15 steps to help you troubleshoot and fix Gravity Forms not receiving email notifications.

Step 1: Check Your Email Settings

Ensure that your WordPress site's email settings are configured correctly. Go to Settings > General in your WordPress dashboard and verify the email address in the "Administration Email Address" field.

Step 2: Test Your Email Provider

Send a test email from your website's hosting control panel or cPanel to ensure that emails are being sent and received correctly.

Step 3: Check Gravity Forms Notification Settings

Within Gravity Forms, go to the form's settings and review the notification settings. Ensure that notifications are enabled and the correct email address is entered.

Step 4: Verify the From Email Address

Some email providers may block emails from unrecognized or invalid email addresses. Ensure that the "From" email address in your Gravity Forms notification settings is valid and recognized by your email provider.

Step 5: Check Your SPAM Folder

Sometimes, email notifications may be mistakenly marked as spam. Check your spam or junk folder to see if the notifications are ending up there.

Step 6: WordPress and Gravity Forms Updates

Make sure both WordPress and Gravity Forms are up to date. Outdated software can cause compatibility issues that may affect email notifications.

Step 7: Server Requirements

Check with your hosting provider to ensure your server meets the minimum requirements for Gravity Forms to function properly, including PHP and MySQL versions.

Step 8: Review Email Logs

Access your server's email logs to see if there are any error messages related to email sending. This can provide valuable insights into what might be causing the issue.

Step 9: Contact Form 7 or Other Plugin Conflicts

If you have other form plugins installed, such as Contact Form 7, they may conflict with Gravity Forms. Try disabling other form plugins to see if this resolves the issue.

Step 10: Check Email Delivery Services

If you're using a third-party email delivery service like SendGrid or Mailgun, ensure that your account is active and properly configured.

Step 11: WordPress and Server Firewall Settings

Review your WordPress and server firewall settings to ensure they're not blocking outgoing emails.

Step 12: PHP Mail Function

Gravity Forms uses the PHP mail() function to send emails. Ensure that this function is working correctly on your server.

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Step 13: SMTP Settings

Consider using SMTP settings instead of the default PHP mail function. This can often improve email deliverability.

Step 14: Plugin Conflicts

Disable other plugins temporarily to check for conflicts. Sometimes, other plugins can interfere with Gravity Forms' email functionality.

Step 15: Consult Gravity Forms Support

If none of the above steps resolve the issue, consider reaching out to Gravity Forms support for further assistance.

By following these 15 steps, you should be able to resolve the issue of not receiving email notifications from Gravity Forms. Remember to check each step carefully and consult with your hosting provider or Gravity Forms support if necessary.